Shipping & Returns
Shipping
Shipping Within Canada
- Free if you spend over $250
- Calculated based on location if you spend under $250
- Tracking number provided
Shipping Within USA
- Free if you spend over $250
- Calculated based on location if you spend under $250
- Tracking number provided
Shipping Outside of USA and Canada
- Calculated based on location
- Tracking number provided
Local In-store Pickup, Vancouver
Location
1189 Hamilton Street, Vancouver BC
Hours
10:00 - 7:00PM - Everyday
Returns
Return Policy
If you don’t love it, you have 14 days since the day you received it for a refund (by January 15 if it’s a Christmas gift). Item must be in “as new” condition and in original packaging. We do not accept returns on sale items. We do not process refunds on shipping charges. Please note, a $20 fee will be deducted from USA returns to cover brokerage fees. We do not accept returns from outside of USA and Canada.
Returns can be mailed to us or returned in store. In-store returns are free, mailed in returns must be paid for by customer.
Requesting a Return Within Canada
- To start a return, you can contact us at welovedenim@brooklynvancouver.com
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
- Once your return request is complete, mail you item to 1189 Hamilton Street, Vancouver BC, V6B 2S2
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Requesting a Return From the USA
- To start a return, you can contact us at welovedenim@brooklynvancouver.com
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
- Once your return request is complete, mail your item via USPS to 1189 Hamilton Street, Vancouver BC, V6B 2S2
- Important: Please declare 'Canadian Goods Return' on the outside of the package and on the shipping label. Failure to do so may result in duty/clearance charges that will be deducted from the refund.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
- Please note, a $20 fee will be deducted to cover brokerage fees.
We do not accept returns from countries outside of Canada and the USA